At Cutie Patootie, we fully stand by our products and we want your utmost confidence in every Cutie Patootie product purchase you make.
All Cutie Patootie products are carefully inspected to make sure that they are within brand standards before they are packed with love and sent out to you. Although we do our very best to only send you products that has passed our quality check, unavoidable circumstances happen. In the rare case that the item you received has any manufacturing defects with materials and workmanship, our warranty covers these for up to one (1) year from the date of purchase. Rest assured, we will do our best to make things right.
WARRANTY, RETURN AND EXCHANGE POLICY
Warranty
What is Covered Under The Warranty
- Unsewn seams and stitching
- Cracked, broken , loose and fallen snaps
- Crack and delamination of PUL waterproof coating on fabric
- Relaxed elastics
- Broken zippers
What is NOT Covered Under The Warranty
- Normal wear and tear
- Shrinkage of natural fabrics
- Pilling of fleece fabric
- Stains, cuts, abrasions and fading on fabrics
- Leaks
- Damages caused by product misuse
- Damages caused by improper and excessive wash routine
*For any condition not mentioned above, the store reserves the right to approve or disapprove warranty claims at its discretion.
Return and Exchange
You may return items within ninety (90) days from the time of order and payment. All returned items shall have the original packaging or tags attached, unworn, unwashed and not damaged nor altered. Please note that any shipping charges from the original purchase will not be refunded or converted to store credits. If the order was eligible for free shipping, the refund will be the total amount paid less the actual shipping cost incurred from the order. The customer will also be responsible for any return shipping cost. Items returned that are not in accordance to our store policy as stated above will not be issued any refund or store credit.
For exchange request, as soon as we receive the returned items as outlined above, we will process the request and issue a store credit via e-Gift card (no expiration) that customer can use to purchase the new items.
WARRANTY, RETURN AND EXCHANGE PROCEDURES
How To Make A Warranty Claim, Return and Exchange Request
Visit our Resolution Center to file a claim or make a return/exchange request. Please be ready to provide your order number. email address we have on file and photos as proof of the current condition of the products you received.
If you purchased your Cutie Patootie products from our wholesale and retail partners outside of our Canadian online store, cutiepatootiebaby.com, please reach out to them. They will be more than happy to process your warranty claim and return/exchange requests under the same standard policies and procedures in place.
What Happens After A Warranty Claim or Return/Exchange Request is Made
Once we receive your request, we will thoroughly review the it according to the store's guidelines and policies.
For warranty claim; When we deem that the item in question is, indeed, faulty under normal product use and conditions, then your claim will be approved and we will proceed to process your preferred resolution.
We will either ship to you a replacement of the item under warranty, free of charge, or issue you a store credit equivalent to the original purchase price of the said item via e-Gift card. The shipping fee is on us if claim is made within (thirty) 30 days from date of purchase. Otherwise, shipping cost will be paid by the customer past this thirty-day timeframe, unless the customer chooses to send the item back to donate it through our “Cloth a Baby” program. Please indicate your preference when you fill out the Resolution Center form.
Whether your warranty claim or return/exchange request is approved or disapproved, you will receive a confirmation email informing you on the status as well as any further instructions, whenever applicable.
For return and exchange requests; Upon receipt of the returned items , we will inspect the items and verify that they are in good condition with the original packaging or tags attached, are unworn, unwashed and not damaged nor altered. Upon confirmation, we will process the request and issue a refund to the original form of payment or store credit via e-Gift card that customer can use to purchase new items in the future (no expiration).
What To Do With The Defective Item After Warranty Claim is Approved
Because we do not want to further inconvenient you as our valuable customer, you may keep the claimed item as a goodwill from us. However, you can also choose to send it back to us and we will donate it under your name to our partner cloth diaper charity/bank, One Diaper Canada, through our "Cloth a Baby" program. Read more about it here.
Should you decide to "Cloth a Baby," you may send the item back to us at:
Cutie Patootie
PO Box 99900 FL 093 900
RPO Cityside
Mississauga, ON
L4Z 0C2
Canada
*Buyer bears the cost of shipping
Please include a print out of your order confirmation email together with the item you are shipping back. Otherwise, you can also just write us a note with your order number and email address we have on file. Please indicate on your print out or note that you are returning this item back for donation to charity or our "Cloth a Baby" program.
